Privacy Policy – Victoria Stonescape

Last Updated: November 2025

Victoria Stonescape Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

By using our website (www.victoriastones.com), contacting us, or working with our team, you consent to the practices described here.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When you contact us, request a quote, or book a service, you may provide information such as:

• Name

• Email address

• Phone number

• Address or project location

• Details about your project or services requested

• Any files or photos you upload

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages viewed and time spent on site

• Device information

• Referral source (how you found our website)

We may use tools such as:

• Google Analytics

• Google Ads

• Meta pixel 

1.3 Cookies & Tracking

We use cookies to improve website functionality, analyze traffic, and measure marketing performance.
You may disable cookies through your browser settings.

2. How We Use Your Information

We use your information to:

• Provide estimates, quotes, and services

• Communicate with you about your project

• Improve our website and services

• Run marketing or retargeting campaigns

• Comply with legal and safety requirements

• Respond to inquiries or customer support requests

We do not sell your information to third parties.

3. Sharing Your Information

We may share your information only with:

• Service providers (e.g., hosting providers, payment processors, analytics tools)

• Third-party platforms used for advertising (Google Ads, Meta, etc.)

• Regulatory authorities if required by law

All third-party providers are obligated to keep your information secure.

We never sell, rent, or trade personal information.

4. Data Storage & Security

We take reasonable measures to protect your data from unauthorized access or misuse.

Your information may be stored on secure servers located in Canada or the United States, depending on our service providers (Google, Wix/WordPress hosting, etc.).

5. How Long We Keep Your Information

We keep your information only as long as necessary to:

• Provide our services

• Maintain accurate business records

• Comply with legal obligations

If you request deletion, we will remove your data unless we are legally required to retain it.

6. Your Rights (Canadian Privacy Law)

Under Canadian privacy regulations (PIPEDA/BC PIPA), you have the right to:

• Access the personal data we hold about you

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent for marketing

• Ask how your data is being used

To request any of the above, contact us at:
Email: info@victoriastones.com

7. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.

8. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect information from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will always indicate the most recent version.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

Victoria Stonescape
Email: info@victoriastones.com